Legal Notices

Regulatory information

Martin-Kaye LLP is a limited liability partnership registered in England and Wales with registered number OC318233. The term Partner is used to refer to a Member of Martin-Kaye LLP. A list of the Members of Martin-Kaye LLP is open to inspection at its registered office, The Foundry, Euston Way, Telford TF3 4LY.

Martin-Kaye LLP is a 'recognised body' as defined in the SRA ’ Standards & Regulations 2019, regulated by the Solicitors Regulation Authority in the United Kingdom. The members of Martin-Kaye LLP are solicitors authorised to practise in England and Wales, and regulated by the Solicitors Regulation Authority in the United Kingdom. The firm's SRA number is 508765 (Martin-Kaye LLP).

We practice under the Solicitors Standards & Regulations which can be found by following this link: SRA Code of Conduct.

The contact details for the Solicitors Regulation Authority are The Cube, 199 Wharfside Street, Birmingham, B1 1RN (postal address); contactcentre@sra.org.uk (email); 0370 606 2555 (telephone).

VAT Number

Our VAT number is 982 1530 20 (Martin-Kaye LLP).

Professional Indemnity Insurance

We maintain compulsory professional indemnity insurance of at least £10 million, each and every claim.  The name of our primary layer insurer for the current policy period (1 October 2019 to 30 September 2020) is Endurance Worldwide Insurance Limited. Their contact address is 2 Minster Court, Mincing Lane, 1st Floor, London, England, EC3R 7BB. Details of the minimum terms for the compulsory insurance, including territorial coverage, can be found at www.sra.org.uk/solicitors/code-of-conduct/professional-indemnity/minimum-terms-conditions.page.

Complaints

If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving or a bill you have received, please let us know by contacting the partner dealing with your matter or the firm's Customer Care Consultant, Graham Davies. We shall look at any complaint carefully and promptly and do all we can to explain the position to you in any event within 8 weeks and will supply you with our complaints procedure leaflet upon receipt of a complaint from you (or upon receiving a request from you for a copy). If we have given you less than satisfactory service, we shall try to do everything reasonable to put it right.

In the event of your not being satisfied by our response, you may refer the matter to the Legal Ombudsman ("LeO"), but you must do so within six months of your last contact from us, or within 6 months of the matter being complained about.  Please note that only copies of documents should be sent to the LeO office to avoid any documentation being lost or destroyed.

The contact details for the Legal Ombudsman are as follows: PO Box 6806 Wolverhampton, WV1  9WJ  (postal address); 0300 555 0333 (telephone); enquiries@legalombudsman.org.uk (email);  www.legalombudsman.org.uk (website).