We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint about our service or our fees contact our Client Care Partner, Andrew Oranjuik, with the details. You can do this by writing to him at The Foundry, Euston Way, Telford, TF3 4LY, calling him on 01952 272222 or email email@example.com.
If your complaint relates to our bill you may have a right to ask the court to assess the bill under Part III of the Solicitors Act 1974 but the Legal Ombudsman will then not be able to assist you.
In the event of your not being satisfied by our response you may refer the matter to the Legal Ombudsman (“LeO”) and/or The Ombudsman Service Ltd (Ombudsman Services: The Consumer Ombudsman) a Law Society ADR approved body but you must do so as follows:
Please note that only copies of documents should be sent to the LeO office or The Ombudsman Service Ltd (Ombudsman Services: The Consumer Ombudsman) to avoid any documentation being lost or destroyed.
The contact details are as follows:
The Ombudsman Service Limited (Ombudsman Services: The Consumer Ombudsman)
Postal address: Registered Office: 3300 Daresbury Park, Warrington, Cheshire, WA4 4HS
Telephone: 0330 440 1614